Terms and Conditions

1. Acceptance of the terms and conditions

The services of: https://faceprice-en.revenatium.com, hereinafter referred to as the "SITE", by accessing this website, the "SITE", accepts these terms and conditions, so that You should review them carefully before continuing. In the event that the "USER" does not agree to abide by these terms and conditions, he must immediately suspend their use and not access the "SITE". The terms and conditions set forth in this document are subject to change without notice.

2. Reservation policies

The rates shown in the "SITE": https://faceprice-en.revenatium.com will be maintained only in the case that the user reserves and complies with the payment policies specified, otherwise the rates may vary. A reservation is considered complete, when the "USER" has provided all the necessary data and has the confirmation number. At the time of booking, the "USER" authorizes FACEPRICE to validate the card data provided during the transaction and expressly confirms to know and accept the Terms and Conditions, as well as the privacy policy of FACEPRICE. All reservations are subject to availability at the time of processing your request. If the "USER" wishes to change or cancel his reservation, he must contact any of the phones of FACEPRICE, mentioning his reservation number. FACEPRICE suggests you read carefully the clause corresponding to CANCELLATION POLICIES. Any change of reservation is subject to availability and re-quotation of rates. For more information, the "USER" should contact the Travel Advisor, mentioning their reservation number.

3. General cancellation policies

FACEPRICE states that in case of modification, this is subject to rate changes and if you authorize and / or make use of the service, it will be understood that you consented to such modification and no claim, compensation or refund will proceed. FACEPRICE receives the amount of the contracted hosting services from the "USER, FACEPRICE has the immediate authorization of the "USER" to confirm the accommodation, adhering and accepting both FACEPRICE and The "USER" cancellation policies, Cancellation policies may vary depending on the hotel, time of year or type of room which are the following:

Cancellation policies:

Cancellation policies may vary depending on the hotel, time of year or type of room. You can review the specific policy that applies to the selected hotel during the reservation process.

In case you have to leave the hotel before the end of your stay (early departure), or do not show up at the hotel (known as a no show) it is considered a cancellation and no refunds apply. If you reduce the number of guests once the reservation is paid, it is up to the hotel to apply penalties or refunds.

In general, the cancellation policies will be given as follows:

Modification policies:

  • All modifications are subject to availability.
  • All modifications are subject to full payment of extra charges that may occur according to the requested change and the date of the request.

Additionally, each service is subject to the following rules:

Modifications in hotel reservations:

  • If you decrease the days of your stay, we refund the difference by applying a penalty of 10% on the amount to be reimbursed.
  • If you booked an offer, it is necessary that the changes you make comply with the same conditions to keep the offer. If you want to change your reservation to a date that has rate with offer, it is necessary to make a new reservation and cancel the previous one (the hotel cancellation policy applies).

Reimbursement policies:

We will only proceed to make a refund when it comes to errors attributable to the {name} and that would be the following cases:

  • When a charge has been made higher than the charge that would correspond to the type of room that the guest has booked.
  • When the number of nights charged to the guest exceeds the number of nights the guest has stayed.
  • When, in compliance with {name} Cancellation Policies, the guest is entitled to receive a refund.
  • EVERY refund will be made exclusively according to the client's initial payment method and the client's account. NO REIMBURSEMENT WILL BE MADE IN CASH.
  • Refunds can take 7 to 15 days before business hours, to be reflected in the customer's account statement. If not, please contact our accounting department to verify the status of your refund.

Special requests:

The requests will be taken into consideration, but in ANY CASE the concession of the same is guaranteed.